Email Support
Does your inbox have thousands of emails that you can never seem to clear before more come in? Do you receive too many emails a day for you to respond in a timely manner? Let me help, so you can free up your time for more important things.
* Inbox detox – clearing your email backlog; removing spam, unsubscribing you from unwanted newsletters, creating folders and filing emails, flagging those that need action, responding to general customer queries and forwarding important emails to you or to relevant teams/staff.
*Daily, weekly or monthly inbox management – managing incoming emails at an interval that suits your business needs, either on a daily, weekly or monthly basis. Including; responding to customer queries, filing emails in organised folders and flagging/forwarding emails that are important and need your attention.
*Creating Folders within your Inbox – organising and filing your emails in folders so you can always find the one you are looking for. From invoices to receipts and customised folders for each of your customers. You will never waste time searching for an email again.
Diary Management
Do you need help to organise/book meetings with your customers or team? I can support with handling all incoming and outgoing requests for meetings, managing your diary so you don’t have to.
*Managing requests – that come in via email or phone, and confirming meeting arrangements with customers/your team once booked.
*Confirming meeting arrangements – the day prior, to ensure meetings are never missed by you or your customers/team.
*Booking meeting rooms – or finding suitable meeting venues that meet your requirements. From booking a room in a business centre for 30 people, to finding the perfect coffee shop with free Wi-Fi, mid-way between you and your client.
*Booking recurring meetings – from regular, whole team meetings to 1:1’s, appraisals and project updates.
Minute Taking
I can ensure a quick turnaround of accurate, succinct minutes for meetings with your customers or your team, capturing important information and deadlines for you to reference in the future.
*Attend meetings – ‘live’ or recorded to draft high quality minutes.
*Send completed minutes – to you or your team for approval within an agreed timeframe.
*Distribute minutes – to customers and/or your team.
*File – saving minutes as they are approved, on your business shared drive.
Travel Planning and Booking
I can source, research and book travel and accommodation for your next business trip giving you time to work on your important presentation or client meeting.
*Research and book travel – working to an agreed budget and dates to find the best way for you to get from A to B.
*Research and book accommodation – finding the best accommodation that meets your needs and budget and is in the perfect location for your trip.
*Identify and book venue – that meets all your requirements for your meeting/s.
*Final details – ensuring you have everything you need for your presentation or meeting at the venue, including IT equipment, catering, gifts for customers delivered to the venue and paperwork printed and ready for you when you arrive.
Event Planning and Coordination
I can help you plan the perfect event – including presentations to customers, dinners with clients, awards evenings for your staff and more!
*Research and book venue – I can look into suitable venues, working to an agreed budget and ensuring it meets all your event requirements.
*Work with the venue team – act as main point of contact for all arrangements so you aren’t interrupted answering minor queries.
*Liase with suppliers – including catering, audio and visual equipment, IT, flowers and venue set-up.
*Invitations – I can draft copy for your invitations, work with a graphic designer on the layout and design (if required) and send them to guests. I can also collate RSVP responses and guest lists.
*Logistics on the day – I can coordinate logistics on the day with the venue team to ensure your event runs smoothly, including seating plans, running orders, managing guest speakers and ensuring the event runs smoothly from start to finish.
Marketing, Communications and PR
I have worked in the marketing teams and press offices for a number of organisations and can help support your marketing, communication, press and public relations in a way that fits your business needs.
*Press releases – I am very experienced at drafting press releases and once approved by you, I can send them to local and national media to promote your business.
*Press contact – acting as point of contact for all press enquiries, working with you and your team to draft comments and press statements. This is particularly important in responding to negative press coverage.
*Marketing and/or Communication Plans – I can create a marketing plan for your business to raise it’s profile locally and nationally, including websites, newsletters, social media plans and press events. I can also create a communications plan to convey important information to your staff – e.g. internal emails, changes to company policy and important company-wide announcements. Keeping your staff involved and updated with consistent and regular communication s just as important as speaking to your customers.
*Copy writing – I am experienced copy writer and can create copy on a wide range of subjects for internal staff and external customer newsletters, magazines, websites, social media, advertisements or brochures. Ensuring all copy has your company ‘voice’ and tone that sets you apart from your competitors.
